Frequently Asked Questions
Everything you need to know about your Hello Merch experience.
How long will it take for my order to arrive?
Standard domestic orders typically ship within 3-5 business days. Once shipped, delivery usually takes 2-7 business days depending on your location and selected shipping method.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please ensure all original tags are attached and the item is in its original packaging.
How do I know which size to order?
We provide a detailed size guide on every product page. Since we work with various artists and brands, we recommend checking the specific measurements for each garment to ensure the perfect fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs fees may apply.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my printed merchandise?
To preserve the quality of the print, we recommend machine washing your garments inside out in cold water and tumble drying on low heat or hang drying.